Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Drive group objectives by developing innovative ways to communicate marketing messages via integrated marketing programs that include direct mail, email, web, video, collateral, and that support tradeshows and events. Responsible for product focused communications related to key initiatives and client awareness. Ensure marketing messaging is consistent and drives the key

Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content. Deliver training programs as needed that are developed for team members and ensure that new employees are provided the tools and information to be successful. F

Provide high quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and

Act as a thought leader on migrating from SQL Server to other DB technologies Setup and optimize SQL Server standard and SQL AG Setup SQL AG to scale as multi tenant in the cloud Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features,

Participate in the entire lifecycle of analysis, design, coding, testing, implementation and support Develop new features as well as maintain legacy code within the product suite Ensure on going success of projects by designing high quality technical solutions Collaborate with other software developers, business analysts and software architects to solve complex technical

Technical Writer Payments Apply Online The Payments group is looking to fill a technical writer role. You will be joining a multi discipline team of experienced product experts and technical resources all focused on delivering a world class solution to Tyler's diverse customer base. The Technical Writer creates technical documentation and information about Tyler software

Participate in analyzing, designing, writing and testing code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. This is completed in accordance with customer requirements and organizational methodologies and standards for new application development as well as existing system enhancements. Participate in ne

Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development pl

Setting up new projects and amendments in Changepoint PSA Updating and maintaining professional services backlogs Validating project setup, including billing schedules in Softrax Initiating client billings Processing of change orders Performing project audits to ensure timely revenue recognition Administration of the non bill process Updating of knowledge items in Changep

Lead strategy and direction and drive excellence in the Cloud Operations space. Lead the execution of technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy. Plan, build, run and manage enterprise Cloud operati

Ensure your team(s) have the context they need (e.g., business need, technical, design) to make implementation decisions that align with product and organizational objectives. Coach and guide engineers, and testers, in expanding their skills and developing their careers. Engage with other Engineering Managers, Principals and Lead Engineers, and Directors in shaping the fu

Involved through the entire software development lifecycle of analysis, design, coding, testing, implementation and support Work with the junior developers assisting them in all aspects of the software engineering Follow the development practices of the public safety product teams Ensure on going success of projects by designing high quality technical solutions Collaborat

What You Will Do Work closely with the General Counsel, Corporate and other Legal Affairs attorneys on a range of corporate transactional matters and agreements with a focus on Tyler's third party partner relationships Review, negotiate, and draft complex inbound software licensing, cloud computing and IT infrastructure services contracts Work directly with Tyler's busine

Prepare and negotiate client contracts for licensing and purchasing of software, products, and services. Review client Requests For Proposal and provide exceptions based on standard contracts and business practices. Administer contracts, including management of delinquent and terminating customers. Negotiate vendor contracts and other legal agreements. Review and prepare